Shipping policy

Shipping Policy

Total delivery time = processing time + shipping time

All estimated delivery times below are based on previous order data. These timeframes are approximate and serve only as a guideline.

Processing Time

Order processing begins on the same day your order is placed. We typically process orders within 1–2 business days (Monday to Friday, excluding public holidays).

Orders placed after 00:00 GMT are processed on the next business day.

Shipping Time

Poland

  • Shipping cost: Free of charge
  • Processing time: 1–2 business days (Mon–Fri)
  • Order cut off: 00:00 GMT
  • Shipping time: 4–6 business days (Mon–Fri)
  • Total delivery time: 5–8 business days
  • Carrier: InPost

United Kingdom

  • Shipping cost: Free of charge
  • Processing time: 1–2 business days (Mon–Fri)
  • Order cut off: 00:00 GMT (London time)
  • Shipping time: 4–6 business days (Mon–Fri)
  • Total delivery time: 5–8 business days
  • Carrier: Royal Mail

    Versand

    Land Kosten Bearbeitungszeit  Lieferzeit
    Deutschland Kostenlos 1–3 Werktage 5–10 Werktage
    Schweiz Kostenlos 1–3 Werktage 5–10 Werktage
    Österreich Kostenlos 1–3 Werktage 5–10 Werktage

Please Note

  • Public holidays may cause delivery delays due to reduced operations by couriers and suppliers. Normal service resumes immediately after each public holiday.
  • Incorrect address details or local issues may delay delivery.

Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number. You can track your order anytime on our Track My Order page.

If your tracking does not update, please contact us and we will help you.

Changing Your Address

If you need to update your delivery address, contact us immediately after placing the order at info@eloura-moda.com or call +31 6 30760964. If the order has already shipped, changes may not be possible.

Cancellations

We can cancel your order at any time before it has shipped. If the order has already been dispatched, please refer to our Return and Refund Policy.

Unexpected Delays

Delivery may take longer than estimated in rare circumstances such as weather conditions or courier issues. If your package is delayed beyond the timeframe above, please contact us and we will assist you.

Parcels Damaged in Transit

If a parcel arrives damaged, refuse the delivery and contact our customer support. If it was delivered in your absence, contact us for next steps.

Contact Information

Eloura Moda
Verdier E-commerce
Mozartlaan 5, Waddinxveen 2742 BK, Netherlands

Email: info@eloura-moda.com
Phone: +31 6 30760964
Commercial Register Number: 78274907

Opening Hours

Monday to Friday: 8:00–18:00 CET
Saturday–Sunday and public holidays: Closed