Frequently asked questions
When will I receive my order?
To guarantee attractive prices, Eloura-Moda ships products directly from reliable manufacturers and suppliers.
Order processing time is 1-2 business days , and delivery within Poland usually takes 4-6 business days .
The estimated delivery date has passed – where is my order?
Shipments usually arrive on time, but delays may occur. If 3 additional business days have passed since the scheduled delivery date, please contact us at info@eloura-moda.com .
How much does delivery cost?
Delivery is completely free – regardless of the order value.
How can I pay for my order?
We offer secure payment methods through trusted operators:
- American Express
- Mastercard
- PayPal
- Visa
- Blik
All payments are encrypted and fully secured.
I haven't received all the products from my order – what happened?
Sometimes orders are split into multiple shipments due to weight or product availability.
Other products typically arrive within 1-3 business days .
I received a damaged product – what now?
If the product was damaged in transit, please contact us as soon as possible at: info@eloura-moda.com and attach photos.
Do not return the product without first contacting us - this may delay the resolution of the matter.
After receiving your application, we will propose the best possible solution.
I bought the wrong product, it doesn't fit or I changed my mind – what can I do?
Contact us: info@eloura-moda.com – we will be happy to help.
In the event of a return, the customer is responsible for the return shipping costs.
Do you have any other questions?
📧 - info@eloura-moda.com
📱 - +48 732 125 978