Shipping Policy

We want your shopping experience at Eloura-Moda to be enjoyable and simple. If you have any questions or need assistance, our customer service team is happy to help. Below, you'll find key information regarding order processing and shipping.

Shipping costs

We offer free shipping within Poland, regardless of order value. We'll deliver your order directly to your specified address at no additional charge.

Processing and delivery time

Found something special? We'll make sure you get it as soon as possible!

  • Order processing typically takes 1-2 business days , though we can often process orders even faster. Minor delays are possible during holidays and weekends.
  • Once shipped, the average delivery time is 4-6 business days .

After shipping, you'll receive an email with your tracking number. You can use this to track your shipment's status. Detailed instructions can also be found on our order tracking page.

If you're looking for same-day shipping, give us a call! We'll see what we can do.

Have you received the parcel?

We hope you enjoyed your purchase! If something doesn't fit or you'd like to return it, please visit our returns and exchanges page .

Product arrived damaged?

We're sorry! Despite our best efforts, sometimes damage may occur during shipping. In this case, we'll promptly send you a replacement free of charge . If this happens again, we'll refund your purchase in full.

How to place an order

Ordering at Eloura-Moda is easy and fast:

Go to the selected product page and click "Add to cart" .

Select the appropriate variant (size, color) and then click "Proceed to checkout" .

Enter your address details and confirm they are correct.

Click "Next - Shipping" - we will confirm there that shipping is free.

Click "Next – Payment" and select your preferred method:

  • American Express
  • Mastercard
  • PayPal
  • Visa
  • Blik

Click "Place Order." You'll be redirected to the payment page, where you can securely complete your purchase. If you have any questions, please contact us!

Haven't received your parcel?

If your order is lost or doesn't arrive due to a logistical issue, we'll resend it free of charge . If it still hasn't arrived after 60 days , you'll receive a full refund .

Have any questions? Contact us:

📧 - info@eloura-moda.com
📱 - +48 732 125 978
💬 - Frequently Asked Questions