Shipping policy
By using Eloura-Moda's shipping services, you agree to the following terms. These terms ensure clarity regarding our processing, shipping, and delivery procedures within the United Kingdom and Poland.
Total delivery time = processing time + shipping time
All estimated/typical delivery times are based on actual data from previous orders. These are approximate times for reference only.
Processing time
The processing time begins on the day you place your order. We process orders within 1–2 business days (Monday to Saturday, excluding public holidays).
Orders placed after 00:00 GMT will be processed the following business day.
Shipping time
Estimated shipping time is 4–6 business days (Monday to Saturday, excluding public holidays) depending on your location.
Shipping method
Country: United Kingdom
Condition: All products
Shipping cost: Free of charge
Processing time: 1–2 business days (Monday to Saturday)
Order cut-off time: 00:00 GMT
Shipping time: 4–6 business days (Monday to Saturday)
Total delivery time: 5–8 business days (Monday to Saturday)
Country: Poland
Condition: All products
Shipping cost: Free of charge
Processing time: 1–2 business days (Monday to Saturday)
Order cut-off time: 00:00 GMT
Shipping time: 4–6 business days (Monday to Saturday)
Total delivery time: 5–8 business days (Monday to Saturday)
Please note:
- Delivery times are affected by public holidays as manufacturers and courier services operate on a restricted basis. Normal service will resume immediately after each public holiday.
- Incorrect address details and other problems may lead to delays in delivery.
Tracking number
Once your package has been shipped, you’ll receive an email with a tracking number. You can use it to check the status of your order at any time. Detailed instructions can also be found on our Track My Order page.
For tracking issues, please contact us at info@eloura-moda.com or call us at +48 732 125 978.
Carrier
For customers in the United Kingdom, we use Royal Mail.
For customers in Poland, we use InPost.
Changing your address
Once an order is placed, our fulfillment team processes the order within 1–2 business days. If you wish to change the place of delivery, contact us immediately after placing the order at info@eloura-moda.com or call us at +48 732 125 978 with your name and order number. We will make every effort to update your address before the order is shipped.
Please note that we cannot guarantee changes can be made once an order has already been shipped.
Cancellations
If you change your mind before your order is shipped, we can accept cancellations at any time. Please refer to our Return and Refund Policy if an order has already been shipped.
Unexpected delays
Delivery may take longer than the standard delivery times stated here. Please contact us if your parcel is taking too long (and is outside the recommended delivery times) and we will help you resolve any issues we can!
Parcels damaged in transit
If you find that a parcel has been damaged in transit, you must refuse the parcel from the courier and contact our customer service team. If the parcel was delivered in your absence, please contact customer service to find out how to proceed.
For further questions, please contact us at:
Address: ul. Adama Mickiewicza 13, Żółkiewka-Osada woj. lubelskie 22-335 Poland Voivodeship, Poland
Email: info@eloura-moda.com
Telephone: +48 732 125 978
Chamber of Commerce number:
VAT number:
Company name:
Store name: Eloura-Moda
Opening hours:
Monday–Friday: 8:00–18:00 GMT
Saturday–Sunday: 10:00–16:00 GMT
Public holidays: Closed